Overview

DELIVERY, RETURN & REFUND POLICY

Our team of skilled florists takes great care when crafting your chosen floral arrangement or bouquet, while our plant experts strive to choose a plant that closely matches the one displayed on our website. If, for any reason, you are not satisfied with your order, you have a 72-hour window from the date of receipt to file a claim. To qualify for a return, your purchase must remain in its original delivered condition. Please ensure you capture images of the item, particularly focusing on the issue you’ve encountered, as our team may have a few questions related to the claim. Once your claim is approved, our customer care team will notify you of the decision, and, in extreme cases, they will either send you a replacement or initiate a refund to your original method of payment or credit card. The credited amount will be reflected in your bank account within a specific number of days, dependent on your card issuer’s policies.

Hotel Deliveries

If your order is for a hotel, please note that delivery will be subject to the hotel’s policies. If the hotel requires deliveries to be left at the reception, Botanica will comply with this policy. In such cases, our responsibility ends once the order is handed over to the reception, and we will not be liable for any delays, loss, or mishandling after that point. We recommend notifying the recipient to arrange for prompt collection.

Need help?

Contact us at info@botanica-boutique.com or +9613044600 for questions related to refunds and returns.