Refund and Returns Policy

Report a product problem

If your flowers, plant or gift arrive with a product problem, contact us within 72 hours of receipt. Include your order number and clear photographs of the item and the issue, and keep it in its delivered condition while our team assesses the claim.

Replacements and refunds are assessed for product problems only; we do not offer ordinary change-of-mind returns. Our customer care team will review the details and confirm whether a replacement or refund is appropriate. Please contact us before sending an item back.

Approved refunds are issued to the original payment method. The time taken for the credit to appear depends on your bank or card issuer.

Hotel Deliveries

If your order is for a hotel, please note that delivery will be subject to the hotel’s policies. If the hotel requires deliveries to be left at the reception, Botanica will comply with this policy. In such cases, our responsibility ends once the order is handed over to the reception, and we will not be liable for any delays, loss, or mishandling after that point. We recommend notifying the recipient to arrange for prompt collection.

Need help?

For order or product support, email [email protected] or contact us on WhatsApp at +966 53 121 1780. General inquiries: [email protected].